AltusFX (a trading name of Altus Markets Limited) is committed to protecting your personal and financial information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website and services. Altus Markets Limited is a company registered in Saint Lucia

1. Collecting Personal Data

Consent and Scope: By registering an account (Personal Area) with AltusFX, you consent to the processing of your personal data. This includes the collection, organization, storage, adjustment, use, anonymization, blocking, deletion, and transfer of your data in accordance with this Privacy Policy.

Necessary Information: We only ask for information that is necessary to open and maintain your account or to resolve disputes. Providing this data is required for client identification and allows you to access all features of your Personal Area and trading accounts.

Additional Data Collection: We may also gather information to better understand your needs and preferences. This data can be collected through voluntary means such as live chat conversations, surveys on our website, or communications over the phone. Any additional information you provide in these interactions is used to improve our services.

Direct Communication Data: AltusFX will use the information you provide directly to us during communications (e.g., when you contact support or provide feedback). We do not collect extraneous personal data without your knowledge.

2. Use of Personal Data

Service Delivery: AltusFX uses your personal data only for legitimate business purposes — primarily to provide you with secure, high-quality services.

Verification and Account Maintenance: The information you provide is used to verify your identity and contact details. We use personal data to register and administer your Personal Area, open and configure your trading accounts, and issue login credentials (such as activation codes and passwords).

Service Improvement and Updates: By having your contact information, we can keep you informed about our latest features, additional services, or promotions. This allows us to promptly notify you of any updates that might enhance your trading experience.

3. Disclosure of Data to Third Parties

Limited Sharing: AltusFX does not sell or rent your personal information to third parties. We will only share your data with third parties under the circumstances outlined in this policy.

Legal Compliance: We may disclose personal data when required by law, regulation, or in response to official requests (such as court orders, law enforcement inquiries, or government directives). This includes providing information to authorities to comply with anti-money laundering (AML) and counter-terrorism financing laws, or when necessary to protect our rights, property, or safety.

Business Partners and Service Providers: In order to provide you with comprehensive services, we might share certain data with trusted partners or service providers. For example, we use third-party identity verification services to fulfill our KYC (Know Your Customer) obligations. When we transfer information to such third parties, we ensure that they uphold the confidentiality and security of your data. In some cases, we may share limited information (like your account number) with business partners at their request, to facilitate services or benefits for you. (If you wish, we can inform you about the nature of services these partners provide.)

Tax and Regulatory Disclosure: AltusFX may also provide your information to tax authorities or other regulatory bodies if required, especially in compliance with international financial regulations or investigations. Any such transfer of data will be done lawfully and only to the extent necessary.

4. Limitation of Liability for External Sites

This Privacy Policy applies only to AltusFX’s own website and online services. It does not govern third-party websites that may be linked on our site. If you click on a link to an external website and choose to provide your personal data there, please be aware that AltusFX is not responsible for the protection of any information you share on those external sites. We strongly recommend reviewing the privacy policies of any other websites you visit or do business with.

5. Use of Cookies

Cookies are small text files placed on your device to help websites remember user preferences and enhance functionality.

AltusFX uses cookies to improve your experience in the following ways:

Personalized Experience: Cookies allow us to recognize you when you return to our site, greet you by name, and remember your preferences (such as language or region settings). This personalization makes your experience smoother and more convenient.

Website Functionality: We use cookies to ensure our website and trading platform function properly and to support your trading activities. For instance, cookies help with keeping you logged in securely and maintaining the continuity of your session. Importantly, AltusFX’s cookies do not contain any sensitive personal data like your account numbers or passwords.

Analytics and Improvement: We may partner with reputable third-party service providers to collect web traffic statistics and usage data. These providers might set their own cookies to gather aggregate data on our behalf. Such information helps us analyze how users interact with our website so we can improve performance and design. (Any third-party cookies used will be only for the purposes we authorize, and these parties are obligated to protect your information.)

Cookie Consent: In many jurisdictions, we are required by law to inform you about the use of cookies and obtain your consent. By using our site, you consent to the placement of cookies as described above. You have the ability to disable cookies through your browser settings if you wish, but please note that doing so may affect certain features of our site (for example, you might need to re-enter information or your preferences might not be saved).

6. Communication and Policy Updates

Account Registration and Communication: By creating an account with AltusFX, you agree to the terms of this Privacy Policy. Once your registration is approved, we will communicate with you via the email address you provided. This initial email (and any subsequent emails about your account status) marks the beginning of official communication between you and AltusFX. We may also use your contact information to send important updates, such as changes to our services or new features. If you reach out to us with questions or feedback, please be aware that these communications are not considered confidential proprietary information – for example, general suggestions you provide can be used by us to improve our services without further obligation to you.

Monitoring of Correspondence: AltusFX reserves the right to monitor and review communications you send to us (including emails or messages via your Personal Area on our platform). We do this to assess the quality of our customer service and ensure we address your inquiries effectively. We may keep records of correspondence (and we may delete them at our discretion) as part of our normal business record-keeping. Rest assured, any personal data contained in these communications is handled according to this Privacy Policy.

Use of Ideas and Feedback: By accepting this Privacy Policy, you acknowledge that AltusFX may use any ideas, suggestions, or feedback you provide (for example, ideas for new features, marketing concepts, or strategies) without owing you any compensation. This helps us improve our products and services. Of course, this does not include your personal identifiable information, which we will continue to protect as described in this Policy.

Policy Updates: We may update or amend this Privacy Policy from time to time. When we make changes, we will post the revised Policy on the AltusFX website and update the "Last Updated" date if applicable. It’s a good idea to review our Privacy Policy periodically so you remain aware of how we collect and use your information. Your continued use of AltusFX services after any changes to the Policy constitutes your acceptance of the updated terms.

Contacting Us: If you have any questions, concerns, or suggestions regarding this Privacy Policy or how AltusFX handles your personal data, please contact us. You can reach our support team via email at info@altusfx.com. We are here to help and will gladly provide additional information or clarification about our privacy practices.